All goods are delivered with an unconditional 30-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at firstname.lastname@example.org or write to us within 30 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us with original packaging or suitable to protect items for resale on return trip. Photos must be taken and sent prior to collection of returns to prove packaging is sufficient to protect adequately for resale of all PetzPodz preoducts. Following safe receipt of goods to PetzPodz we will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods, deducting any monies in the event the items have been used and soiled or damaged.
If requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given. Subject to these conditions a full refund will be made to you less the delivery costs at the current rate.